Description
We are seeking a highly organized, proactive, and Customer Service Logistics Coordinator to join our growing team. In this role, you will serve as the critical link between our clients, carriers, and internal operations. You will be responsible for managing shipments, tracking inventory, resolving supply chain discrepancies, and delivering world-class customer service. The ideal candidate thrives in a fast-paced environment, possesses sharp problem-solving skills, and can communicate seamlessly across cultural and linguistic boundaries to ensure timely deliveries.salary: $20 - $21 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: No Degree RequiredResponsibilities Serve as the primary bilingual point of contact for international and domestic clients, addressing inquiries regarding order status, tracking, and delivery schedules. Translate and communicate complex logistics updates, custom requirements, and delays clearly to non-native speaking clients and stakeholders. Handle customer complaints, shipping discrepancies, and returns proactively, providing swift and satisfactory resolutions. Coordinate, schedule, and track domestic and international shipments (ocean, air, rail, or over-the-road) from origin to final destination. Review, prepare, and process essential logistics documentation, including bills of lading (BOL), commercial invoices, packing lists, and customs paperwork. Liaise with freight forwarders, customs brokers, and third-party logistics (3PL) providers to ensure regulatory compliance and smooth border clearances. Monitor daily shipment statuses, proactively identifying potential bottlenecks or delays, and adjusting routes or carriers as necessary. Update internal Enterprise Resource Planning (ERP) or Transportation Management Systems (TMS) in real-time to maintain accurate data integrity. Collaborate closely with warehouse, sales, and procurement teams to optimize inventory levels and order fulfillment. SkillsMicrosoft OfficeWritten CommunicationProblem SolvingDecision MakingMaintaining CalendarsCustomer ServiceSAPQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.
We are seeking a highly organized, proactive, and Customer Service Logistics Coordinator to join our growing team. In this role, you will serve as the critical link between our clients, carriers, and internal operations. You will be responsible for managing shipments, tracking inventory, resolving supply chain discrepancies, and delivering world-class customer service. The ideal candidate thrives in a fast-paced environment, possesses sharp problem-solving skills, and can communicate seamlessly across cultural and linguistic boundaries to ensure timely deliveries.
salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities
- Serve as the primary bilingual point of contact for international and domestic clients, addressing inquiries regarding order status, tracking, and delivery schedules.
- Translate and communicate complex logistics updates, custom requirements, and delays clearly to non-native speaking clients and stakeholders.
- Handle customer complaints, shipping discrepancies, and returns proactively, providing swift and satisfactory resolutions.
- Coordinate, schedule, and track domestic and international shipments (ocean, air, rail, or over-the-road) from origin to final destination.
- Review, prepare, and process essential logistics documentation, including bills of lading (BOL), commercial invoices, packing lists, and customs paperwork.
- Liaise with freight forwarders, customs brokers, and third-party logistics (3PL) providers to ensure regulatory compliance and smooth border clearances.
- Monitor daily shipment statuses, proactively identifying potential bottlenecks or delays, and adjusting routes or carriers as necessary.
- Update internal Enterprise Resource Planning (ERP) or Transportation Management Systems (TMS) in real-time to maintain accurate data integrity.
- Collaborate closely with warehouse, sales, and procurement teams to optimize inventory levels and order fulfillment.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.