Assistant Registrar, Veteran School Certifying Official

Reporting to the Registrar, the Assistant Registrar/Veteran School Certifying Official is responsible for service, operations, compliance and data/records management for the College's veteran student population, and acts as the primary School Certifying Official (SCO) for the College. They are responsible for managing functions and processes within the Office of the Registrar, including but not limited to student withdrawals, readmission, and academic petitions, as well as updating and maintaining records in the Coursedog scheduling platform and Banner Student System.

Responsibilities include certification of enrollment and maintaining accurate records in compliance with U.S. Department of Veterans Affairs regulations, addressing veteran and dependent student inquiries around enrollment and benefits, and acting as a liaison between students and the VA. They have primary responsibility for managing the student withdrawal and readmission processes.

The incumbent is the direct supervisor of the Customer Service Representative position within the Office of the Registrar and provides administrative support with diploma mailing and daily Registrar functions. This position will routinely interact with students, as well as College personnel and VA representatives.

Essential Functions:

1. Supervisory Responsibilities:

• Acts as the direct supervisor of the Customer Service Representative within the Office of the Registrar.
• In this capacity, monitors the daily front-of-house operations of the Registrar's Office, including - but not limited to - customer service, transcript processing, diploma mailing, and addressing in-person, telephone, and email inquiries
• Maintains oversight of incoming requests through online request system, including but not limited to, course withdrawals, Grade/Pass/Fail requests, and course overrides. Monitors response time on requests, addresses questions, and follows up with Customer Service Representative as appropriate
• Manages time off requests and tracks and submits time card information in ADP system

2. Enrollment Certifications/School Certifying Official (SCO):

• Serves as the College's primary School Certifying Official (SCO) in accordance with U.S. Department of Veterans Affairs requirements
• Processes all enrollment certifications, tuition and fees and program changes/ terminations in Enrollment Manager and other applicable systems
• Regularly monitors veteran student enrollment status for changes and processes changes as needed
• Interprets student accounts in Banner Student System and works closely with Student Accounts and Financial Aid offices on situations pertaining to tuition and fees, and financial aid for veteran students
• Notifies the State Approving Agency (SAA) of new program updates and changes to existing programs
• Compiles and reports information to the SAA for regular academic program and catalog compliance reviews; confirms that information in catalog and on Curry website maintains compliance with VA regulations
• Performs regular monitoring of academic program enrollments and maintains data on percentages of supported/unsupported students in each program; compiles and reports information to the SAA as necessary to maintain compliance of the 85/15 rule
• Compiles data and records and addresses questions in response to external compliance visits
• Provides effective customer services for current and incoming VA students by assisting with questions related to VA benefits and enrollment
• Maintains a broad knowledge of VA education benefits and the characteristics of each type, with the ability to apply this knowledge to unique student inquiries and situations
• Assists students with initiating and managing benefits processes and with submission of appropriate documentation
• Acts as a liaison between students and the VA and contacts appropriate VA personnel to address complex questions related to enrollment and benefits processes

3. Compliance/records management:

• Maintains compliance with VA policies and regulations, attends mandatory training and other training as needed to keep informed of regulatory changes
• Notifies the appropriate College officials of VA regulatory changes and works with the Registrar to adjust/update operations, procedures, and reporting to maintain compliance
• Maintains VA student data and records changes to student eligibility and status in Banner Student System, in accordance with internal and external regulations
• Updates appropriate fields in Banner to record new veteran students and students newly utilizing VA benefits
• Maintains accurate VA-related student records, including records of degree progress, transcripts, transfer credit evaluation, tuition and fee changes, and other relevant documentation

4. Managing student status changes and academic petitions:

• Collects and tracks student requests for status changes, including withdrawals, leaves of absence, study abroad and readmission to the College
• Performs necessary research and problem solving around status changes
• Processes status changes in the Banner Student System
• Collects and tracks student academic petitions
• Performs necessary research around petitions in preparation for Academic Petition Committee meetings
• Communicates with students around outcome of petitions and appeals

5. Course information and curriculum updates:

• Inputs changes to basic course information and course sections, including but not limited to creation of new courses, in Coursedog and Banner systems
• Tracks student requests for independent studies and creates relevant sections in Coursedog and Banner systems

Additional Functions:

• Performs other duties as assigned by supervisor or their designee
• Respects and maintains confidentiality, parameters of operation, professional protocols, and individual privacy

Job Requirements:

Essential Characteristics:

• Maintains compliance with FERPA
• Meticulous attention to detail
• Excellent organizational, analytical and problem-solving skills
• Good interpersonal and communication skills

Minimum Qualifications:

• Bachelor's degree
• At least one year experience in a professional setting
• Proficiency with Microsoft Office Suite
• Ability to manage multiple electronic platforms and to learn new systems as necessary

Preferred Qualifications:

• Experience with veteran services and knowledge of VA education benefits
• Prior SCO work experience
• Proficiency with Banner Student System, CourseDog, and Salesforce
• Familiarity with FERPA
• Experience working in an educational environment

Salary:

$55,000 to $60,000 annually

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Title IX Notice of Nondiscrimination

Curry College (the "College") does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that we administer, as required by Title IX and its federal regulations, including in admission and employment.

The Non-Discrimination Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Nondiscrimination-Policy.pdf

The Sexual Misconduct Policy can be found at

https://www.curry.edu/assets/Documents/About-Us/Curry-College-Sexual-Misconduct-Policy.pdf

Individuals who wish to make a complaint of discrimination or sex discrimination under Title IX, or those with information about conduct that may constitute discrimination or sex discrimination under Title IX may contact the Director of Title IX and Equity Compliance, the Office for Civil Rights, or both.

Inquiries about the implementation of Title IX and its federal regulations to the College may be referred to either or both offices listed below:

Stacey Hayes, J.D. Director of Institutional Equity & Compliance, Title IX Coordinator and Section 504 Coordinator: Office G01, King Administrative Building, 55 Atherton Street Milton, MA. 02186. 617-333-2212, stacey.hayes@curry.edu

Office of Civil Rights ("OCR"): Boston Office, Office for Civil Rights, US Department of Education, 9th Floor, 5 Post Office Square, Boston, MA 02109-3921, Telephone: 617-289-0111, FAX: 617-289-0150; TDD: 800-877-8339, Email: OCR.Boston@ed.gov.

To apply, visit http://curry.interviewexchange.com/jobofferdetails.jsp?JOBID=206264

je-61d60712a91b45a680f80ad573b964fa