Job Number: 10226

Located in: Coppell, TX

Pay: $68,000 to $75,000 annually (salary non-exempt)

Schedule: Monday – Friday, 8:00am – 5:00pm (very seldom Saturday work)

This is a direct hire position. This role is onsite 5 days/week, with the opportunity to work from home 1 day/week after a 6-month review.

Full Job Description

Our client is seeking a Customer Service & Logistics Coordinator to support customer sales orders, shipping, and invoice processing across contract sales, spare parts, and warranty orders. This is a fast-paced, high-volume role requiring strong customer service skills, attention to detail, and the ability to coordinate across multiple departments to ensure timely and accurate order fulfillment.

Key Responsibilities:

• Respond to customer inquiries, quotes, and order confirmations within one hour of receipt
• Coordinate and process spare parts orders, ensuring 80% are completed within 24 hours
• Arrange shipments and assist with packing and crating equipment as needed
• Ensure all shipping documentation is accurate and compliant with destination country regulations
• Process invoices accurately and within required timelines
• Enter and manage sales and purchase orders within internal systems
• Communicate with logistics and internal teams to ensure timely order fulfillment
• Follow up with customers via phone and email to ensure satisfaction and delivery accuracy

Qualifications:

• Strong customer service experience required (manufacturing environment a plus)
• Experience in logistics, order processing, or supply chain coordination is a plus
• Ability to manage high-volume communication (100–120 emails daily + phone support)
• Proficiency with computers and database systems
• Strong organizational skills with the ability to multitask and meet deadlines
• Excellent written and verbal communication skills
• Detail-oriented with a focus on accuracy and customer satisfaction

Benefits:

• 120 hours of vacation
• 80 hours of sick time
• 12 paid holidays
• 401(k) with 3% employer contribution
• Medical, dental, and vision insurance
• Short-term and long-term disability
• $100,000 life insurance

Pay: $68,000 to $75,000 annually (salary non-exempt)

Schedule: Monday – Friday, 8:00am – 5:00pm (very seldom Saturday work)

Three ways to apply!

1. Call 503-218-3400 and speak to one of our Recruiters.

2. Submit your application to this job posting.

3. Send your resume to our team at Team@PacificStaffing.net

Pay: $68,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• logistics coordination: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person